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contoh telepon handling dalam bahasa inggris
Pertanyaan
contoh telepon handling dalam bahasa inggris
Jawaban #1 untuk Pertanyaan: contoh telepon handling dalam bahasa inggris
Ms. Anderson (sales representative Jewels and Things): *ring ring…ring ring…ring ring*
Secretary (Mr. Smith): Hello, Diamonds Galore, this is Peter speaking. How may I be of help to you today?
Ms. Anderson: Yes, this is Ms. Janice Anderson calling. May I speak to Mr. Franks, please?
Mr. Smith: I’m afraid Mr. Franks is out of the office at the moment. Would you like me to take a message?
Ms. Anderson: Uhm…actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. Did he leave any information with you?
Mr. Smith: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions…
Ms. Anderson: Great, I’d love to see this problem resolved as quickly as possible.
Mr. Smith: Well, we still haven’t received the shipment of earrings that was supposed to arrive last Tuesday.
Ms. Anderson: Yes, I’m terribly sorry about that. In the meantime, I’ve spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.
Mr. Smith: Excellent, I’m sure Mr. Franks will be pleased to hear that.
Ms. Anderson: Yes, the shipment was delayed from France. We weren’t able to send along your shipment until this morning.
Mr. Smith: I see. Mr. Franks also wanted to schedule a meeting with you later this week.
Ms. Anderson: Certainly, what is he doing on Thursday afternoon?
Mr. Smith: I’m afraid he’s meeting with some clients out of town. How about Thursday morning?
Ms. Anderson: Unfortunately, I’m seeing someone else on Thursday morning. Is he doing anything on Friday morning?
Mr. Smith: No, it looks like he’s free then.
Ms. Anderson: Great, should I come by at 9?
Mr. Smith: Well, he usually holds a staff meeting at 9. It only lasts a half an hour or so. How about 10?
Ms. Anderson: Yes, 10 would be great.
Mr. Smith: OK, I’ll schedule that. Ms. Anderson at 10, Friday Morning…Is there anything else I can help you with?
Ms. Anderson: No, I think that’s everything. Thank you for your help…Goodbye.
Mr. Smith: Goodbye.
Penutup
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